Coaching was first a privilege for top ranking executives, then proposed to high potentials. Operational coaching, in the way I understand it, is diffusing to lower ranks, toward shop floor and operations, where team leaders or shop / office managers need help.
What is coaching?
Generally speaking, coaching in management is a way to back-up somebody to help him/her to develop his/her abilities, improve effectiveness, help adapting to a new situation, develop and/or improve his/her decision process and coping with problems.
Coaching is not about technical skills, it focuses on soft skills and attitude.
Knowledge (technical skills) and in some extend soft skills are taught during training sessions or apprenticeship. The “how-to” is learnt with accumulation of experience, in situation.
What is operational coaching?
Operational coaching is mostly proposed to middle management, to operations’ managers (Production, Logistics, support staff, etc.) and focuses on their specific problems and needs.
Operational coaching aims (../..)